top of page
FAQs
I. RESERVATIONS
How long in advance should I make a reservation?
Availability of our equipment changes on a daily basis so it’s recommended that you reserve as soon as possible.
Do I need to make a reservation?
Yes! Advance reservation are highly advised.
What happens if I cancel my reservation and can I make changes to my reservation?
Of course! You have until 10 business days before your rental date to cancel or make adjustments without a cancellation fee.
II. RENTALS
When can I pick up my order?
Your scheduled pick up date and time will be listed on your invoice. For weekend rentals, you can pick up your order on Friday and return the equipment on Monday.
Can I send someone else to pick up the equipment?
Yes but arrangements must be made in advance. Contact us at (510) 887-0727 for more information. Please note that although our staff will assist customers in loading their equipment, customers are responsible for providing their own tie downs, ropes, blankets, etc. Celebrations will not be held liable in any way for damages to customers’ vehicle or customer injuries during the loading and unloading process. Customers are responsible for the equipment during the entire rental period, including damages made to items during loading, unloading, transport and use.
When do I have to return my order?
Return date and time are listed on your reservation invoice and rental contract. The items may be returned on the scheduled return date anytime during business hours.
What if I notice a shortage on my order?
Although you’re required to verify item quantity and condition during pick up, if you notice a missing item, you must report the shortage immediately. If you are reporting after business hours, please leave a detailed message or you will be charged the replacement cost of the missing item(s).
What do I do if the item I received is not working or broken?
Although you’re required to verify the condition of the items during pick up and or/delivery, you MUST REPORT DAMAGES IMMEDIATELY to Celebrations. Equipment will be immediately replaced if one is available. If it is determined that improper handling and/or operation of equipment caused the damage, the lessee will be responsible for repair and/or replacement costs.
In what condition should I return the equipment I've rented?
The rule of thumb is to return equipment in the same condition it was received. All items involving foods must be cleaned before returning and placed in their original containers. Decorations, staples, tape, etc. must be removed from equipment before return or a removal fee will be assessed. Linens do not require cleaning, simply remove any food particles, shake them free of confetti or decorations and store in a dry place before returning. Please ask the reservation specialist for proper equipment care when placing your order.
Where can I get a copy of the instructions for equipment?
Please select the link to a copy of the machine instructions below.
bottom of page